How do I get help?
Email hello@dockledger.co.uk. One person reads it and answers — usually the same day, and always the person who wrote the thing you are asking about.
Do drivers need to install anything?
No. They scan the QR code on your gate sign with the camera app their phone already has.
Do carriers need an account?
No. The portal link is the whole credential.
Our supplier doesn't print proper pallet labels.
Print a run of your own pallet plates from the Goods In screen and stick one on each pallet as it comes off; the checker scans the plate, picks the product and counts the cases. Reconciliation then runs on product and batch rather than pallet number, and everything downstream — put-away, the rack plan, picking by date — works the same.
Something is missing from my navigation.
Three possible reasons, in this order: your role does not include it (People and roles), your site has switched it off under Workspace tools on Plan & billing (Setting up), or its module is not switched on for your workspace (Plan & billing).
A contact is showing as the wrong type.
Change it on the Contacts screen. It matters more than it looks: the type decides which deliveries their portal link shows them. A supplier filed as a carrier would be looking for its deliveries under the wrong name and find none.
Can one company be both a carrier and a supplier?
Yes — a producer that runs its own lorries often is. Add it twice, once of each type, and it gets two separate links. Each one shows that side of the business.
Can two sites share one workspace?
Use one workspace per site and switch between them with the workspace picker at the top left. Bookings, racking and contacts belong to a site, and mixing two sites into one makes every screen harder to read.
Does it work on a phone?
Yes. Driver check-in and the floor apps — checker, picker, counter, butchery — are built for a phone or a scanner gun first. The office console works on one, though the wide tables are easier on a tablet or a desktop.
Why did the board not update?
It should have — every screen updates for everyone within a second of a change, with no refresh. If it ever doesn't, the tab has usually been asleep for a long time; click anywhere and it catches up. If it keeps happening, tell us which screen.
Something is wrong and I need a person.
Email hello@dockledger.co.uk. Say which screen and what you expected — that is usually enough to fix it the same day.