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Topic 11 of 25

The carrier & supplier portal

One private link per carrier or supplier: slot requests, their deliveries, your notes.

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Carrier & supplier portal moduleContacts

Each carrier and each supplier gets one private link. Send it to their office and they can do their own admin without ringing you and without an account. The link is the credential, so treat it like one — only owners and managers can see or copy it.

Carrier portal
The carrier portal: deliveries, slot requests, declarations and proof of delivery

The two links look the same and do the same things, but they show different deliveries. A carrier sees the deliveries it is carrying. A supplier sees the deliveries its goods are on, whoever is driving them. Neither can see the other’s. That is decided on the server from the link itself, not by anything the page does, so it holds however the link is used.

From the portal either of them can:

  • See every delivery of theirs — due, on site, or finished — and its live status.
  • Say the load has left, and where from.
  • Propose a new slot against your published availability, for you to approve.
  • Declare what is on the vehicle before it arrives.
  • Dispatch a driver, which produces the driver's check-in code.
  • Collect proof of delivery once the load is done.
  • Share vehicle location, if they choose to.
Site details, as the carrier sees them
Your site details as a carrier sees them in the portal

The address, hours, phone number and arrival notes shown there come from Site & arrival → What carriers need to know in your console. Change them once and every portal shows the change.

One vehicle, several suppliers

When a load carries goods from more than one supplier, each of them sees the delivery but not who else is on the lorry, and every line on it says whose it is. A supplier declares and sees only its own lines; another supplier’s product list is never shown to it. Lines the site types in from the paperwork are assigned to a supplier on the Expected lines screen under Goods In — until they are, no supplier sees them, and the screen says so.

The portal is in eight languages — English, Polish, Romanian, Spanish, German, French, Dutch and Italian. The driver check-in is in eighteen: those eight plus Portuguese, Russian, Lithuanian, Latvian, Bulgarian, Hungarian, Czech, Slovak, Ukrainian and Turkish.